Last Updated on: January 20, 2023
Personal information is information about an identifiable individual, such as name, address, telephone number, and email address.
Information We Collect
We receive, collect and store any information you enter on the Site or provide us in any other way, which includes personal information such as name, email address, and location. We may also collect information about your use of our service, including the date and time of your sessions, the subjects you are tutored in, purchase history, and any feedback or comments you provide.
In addition, we may collect information from your device, such as the Internet protocol ("IP") address used to connect your device to the Internet. We may also use third-party services such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Use of Information
We collect such non-personal and personal information for the following purposes:
To provide, operate, and improve the Site and the services on the Site;
To provide our Service Recipients and Volunteers with ongoing customer assistance and technical support;
To be able to communicate with you by email, push notification, text message (SMS) or telephone, and send you updates about Tootor and general or personalized service-related notices;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services.
We may share your personal information with:
Volunteers, so they can contact Service Recipients to provide tutoring services or so they can assist us with administrative tasks (which may involve handling personal information of other Volunteers);
Certain third parties only if we are required to do so by law.
You agree that we may use your personal information to contact you to notify you about new bookings and updates on your bookings, to follow up on support requests and inquiries, and to send you periodical newsletters, marketing or promotional materials that provide valuable information about our programs and services. For these purposes we may contact you via email, the Site's chat, telephone, and text messaging.
We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access. However, no system is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee the security of your information.
Accessing, Changing, and Deleting Your Personal Information
Your continued use of Tootor following the posting of changes to this policy will constitute your acceptance of those changes.